Contact Information
Bakers Narrows Lodge
#1 Hwy 10, Bakers Narrows Flin Flon, MB R8A 1N1, Canada
Phone: 1-866-603-6390
Email: info@bakersnarrowslodge.com
Website: bakersnarrowslodge.com
Our Commitment to Privacy
At Bakers Narrows Lodge, we are committed to protecting the privacy and confidentiality of the personal information you entrust to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.
What Personal Information We Collect
We collect personal information that is necessary to provide our lodge services and enhance your experience with us. The types of personal information we may collect include:
- Contact Information: Names, mailing addresses, email addresses, and phone numbers
- Reservation Details: Booking dates, room preferences, number of guests
- Payment Information: Credit card details, billing addresses (processed securely through our booking system)
- Emergency Contacts: Names and phone numbers of emergency contacts you provide
- Communication Records: Records of your communications with us via phone, email, or in-person
How We Collect Personal Information
We collect your personal information through various methods:
- Online: Through our website booking forms and email communications
- Phone: When you call us to make reservations or inquire about services
- In-Person: During check-in, check-out, and other interactions at our lodge
- Third-Party Booking Systems: Through our booking software provider, RezNexus
Why We Collect and Use Personal Information
We collect and use your personal information for the following purposes:
- Service Delivery: To process your reservations, provide accommodations, and deliver the services you request
- Communication: To confirm bookings, send confirmation details, and respond to your inquiries
- Payment Processing: To process payments for your reservations and services
- Safety and Security: To maintain emergency contact information and ensure guest safety
- Marketing: To send you newsletters and promotional materials about our services (with your consent)
- Legal Compliance: To comply with applicable laws and regulations
- Business Operations: To improve our services and analyze business performance
Consent
We obtain your consent before collecting, using, or disclosing your personal information, except where permitted or required by law. Your consent may be express (clearly given) or implied (through your actions). You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
By providing us with your personal information, you consent to our collection, use, and disclosure of that information as described in this Privacy Policy.
How We Share Your Personal Information
We do not sell, rent, or trade your personal information to third parties. We may share your personal information only in the following limited circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our business, including:
- RezNexus (our booking system provider)
- Kit (our email marketing platform)
- Payment processors for credit card transactions
- Legal Requirements: When required by law, court order, or other legal process
- Safety and Security: To protect the safety and security of our guests and property
- Business Transfers: In the event of a merger, acquisition, or sale of our business
All third-party service providers are required to maintain the confidentiality and security of your personal information and use it only for the purposes we specify.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Generally:
- Booking and Payment Records: Retained for 7 years for tax and accounting purposes
- Marketing Communications: Retained until you unsubscribe or withdraw consent
- General Guest Information: Retained for a reasonable period to serve you on future visits
Security of Personal Information
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure transmission of payment information through encrypted channels
- Limited access to personal information on a need-to-know basis
- Regular review and updating of our security practices
- Secure storage of physical and electronic records
Website Cookies and Tracking
Our website uses standard cookies and similar technologies to:
- Ensure proper website functionality
- Remember your preferences and settings
- Provide analytics through Google Analytics to help us improve our website
- Support our advertising efforts through Google Ads
We also use Google Search Console to monitor and improve our website’s performance. These tools may collect information about your browsing activities, which is used in aggregate form and does not personally identify you.
You can control cookie settings through your web browser preferences.
Social Media
We maintain profiles on Facebook and Instagram to engage with our community. When you interact with our social media content, your interactions are governed by the privacy policies of those platforms. We may use information from our social media interactions to improve our services and communications.
Email Marketing
With your consent, we use Kit (formerly ConvertKit) to send you newsletters and promotional emails about our lodge and services. You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly.
Your Privacy Rights
Under PIPEDA, you have the right to:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of any inaccurate or incomplete personal information
- Withdrawal of Consent: Withdraw your consent for certain uses of your personal information
- Complaint: File a complaint with the Privacy Commissioner of Canada if you believe we have not properly handled your personal information
To exercise any of these rights, please contact us using the information provided above.
International Data Transfers
Some of our service providers may be located outside of Canada, including in the United States. When your personal information is transferred to these locations, it becomes subject to the laws of those jurisdictions and may be accessible to law enforcement and government agencies in those countries.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically.
For significant changes, we will provide additional notice as appropriate, such as through email or prominently on our website.
Questions and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:
Phone: 1-866-603-6390
Email: info@bakersnarrowslodge.com
Mail: Bakers Narrows Lodge, #1 Hwy 10, Bakers Narrows Flin Flon, MB R8A 1N1, Canada
If you are not satisfied with our response, you may file a complaint with:
Office of the Privacy Commissioner of Canada
Phone: 1-800-282-1376
Website: www.priv.gc.ca
This Privacy Policy was last updated August 2025. Please check back periodically for updates